VASCO Online Shop RMA Procedure

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  • For reimbursement: If, within 14 days from receiving the product, the purchase is cancelled by written notice and the product is returned to Us properly sealed in its original packaging, with a copy of the invoice.
  • For replacement: If, within 24 months from delivery a product becomes defective, notice of defect is given and the product is returned to Us with a copy of the invoice.
  • In either case, the online RMA form must be filled out and submitted in order to process any product return.
  • For defect caused by misuse or improper use, such as failure to comply with product instructions
  • For defect caused by intentional or grossly negligent acts
  • For defect or failure unresolved or determined after a repair not performed by VASCO
  • For damage caused by accidents, natural disasters such as floods, lightning, or fire, power failure, poor ventilation or any other cause outside the responsibility of VASCO.


An RMA reference number will be sent via email. The RMA reference number is used to track the status of product reimbursement or replacement.
The product must be adequately protected against possible damage during transport.
For either reimbursement or replacement, the product must be returned with a copy of the invoice to:

VASCO Data Security
Z.5 - Mollem, 291
Mollem B-1730, Belgium

Costs to return a product to VASCO are for customer’s account. VASCO bears the cost of dispatch to customer of replacement products


Thank you for your interest in VASCO’s eID-compatible card readers. We have changed our name to OneSpan.

We are committed to being the one partner that you can turn to for all your authentication, mobile app security, fraud analysis and e-signature needs.

We discontinued the direct-to-consumer sale of VASCO card reader authenticators on May 30, 2018 but will continue to support the eID-compatible card readers previously sold on this site through the life of their warranties.

If you are still interested in purchasing an eID-compatible card reader, please contact one of the following vendors:

If you have further questions, please contact us or visit