Thank you for your interest in VASCO’s eID-compatible card readers. We have changed our name to OneSpan.

We are committed to being the one partner that you can turn to for all your authentication, mobile app security, fraud analysis and e-signature needs.

We discontinued the direct-to-consumer sale of VASCO card reader authenticators on May 30, 2018 but will continue to support the eID-compatible card readers previously sold on this site through the life of their warranties.

If you are still interested in purchasing an eID-compatible card reader, please contact one of the following vendors:


If you have further questions, please contact us or visit OneSpan.com.


Frequently Asked Questions - FAQ - DIGIPASS 840

How do I change my DIGIPASS when it is broken?

Type:
FAQ FAQ (# 990080)
Date Added:
5/07/2012 12:37:00

Question

How do I change my DIGIPASS when it is broken?

Answer

Complete the form on: https://shop.vasco.com/rma_form.aspx and we will notify you afterwards.

 

Can I use the DIGIPASS 840 to read my eID-card?

Type:
FAQ FAQ (# 990079)
Date Added:
28/03/2011 12:37:00

Question

Can I use the DIGIPASS 840 to read my eID-card?

Answer

No, the DIGIPASS 840 only reads out banking cards.

 

How can I turn on the DIGIPASS 840?

Type:
FAQ FAQ (# 990066)
Date Added:
28/03/2011 12:37:00

Question

How can I turn on the DIGIPASS 840?

Answer

You can turn on the DIGIPASS 840 by pressing any button, but you will not be able to perform any transaction.

 

My DIGIPASS 840 does not turn on anymore.

Type:
FAQ FAQ (# 990067)
Date Added:
28/03/2011 12:37:00

Question

My DIGIPASS 840 does not turn on anymore.

Answer

Please check the batteries.
If, after changing the batteries, the DIGIPASS 840 still does not power up, it has to be replaced.

 

How can I turn off the DIGIPASS 840?

Type:
FAQ FAQ (# 990068)
Date Added:
28/03/2011 12:37:00

Question

How can I turn off the DIGIPASS 840?

Answer

The DIGIPASS turns itself off after the card has been removed.

 

How do I have to enter my card into the device?

Type:
FAQ FAQ (# 990069)
Date Added:
28/03/2011 12:37:00

Question

How do I have to enter my card into the device?

Answer

The chip on the card has to be faced towards you and has to be entered into the device first.

 

I’ve entered my card correctly, but ‘Wrong Card’ still appears on the display.

Type:
FAQ FAQ (# 990070)
Date Added:
28/03/2011 12:37:00

Question

I’ve entered my card correctly, but ‘Wrong Card’ still appears on the display.

Answer

Please clean the chip of your banking card with a dry cloth and try again.
If the problem persists, please contact your bank.

 

Can I have earphones attached to the DIGIPASS 840?

Type:
FAQ FAQ (# 990071)
Date Added:
28/03/2011 12:37:00

Question

Can I have earphones attached to the DIGIPASS 840?

Answer

On the right side of the DIGIPASS 840, an audio input can be found. Any type of earphones can be connected.

 

How can I turn up the voice of the DIGIPASS 840?

Type:
FAQ FAQ (# 990072)
Date Added:
28/03/2011 12:37:00

Question

How can I turn up the voice of the DIGIPASS 840?

Answer

On the right side you can find 2 arrows. If the volume is too quiet, please press the arrow that points up until you reach the voice volume you want.

 

I’ve pressed the info button, but I cannot return to the M1-selection anymore.

Type:
FAQ FAQ (# 990073)
Date Added:
28/03/2011 12:37:00

Question

I’ve pressed the info button, but I cannot return to the M1-selection anymore.

Answer

Please press the C-button to return to the initial menu.

 

How can I turn down the voice of the DIGIPASS 840?

Type:
FAQ FAQ (# 990074)
Date Added:
28/03/2011 12:37:00

Question

How can I turn down the voice of the DIGIPASS 840?

Answer

On the right side you can find 2 arrows. If the volume is too hard, please press the arrow that points down until you reach the voice volume you want.

 

I’ve entered my challenge, but I don’t receive any request to enter my PIN afterwards.

Type:
FAQ FAQ (# 990075)
Date Added:
28/03/2011 12:37:00

Question

I’ve entered my challenge, but I don’t receive any request to enter my PIN afterwards.

Answer

Please be sure you have pushed the OK button after you’ve entered the challenge.

 

I’ve entered my PIN-code, but I don’t receive any response.

Type:
FAQ FAQ (# 990076)
Date Added:
28/03/2011 12:37:00

Question

I’ve entered my PIN-code, but I don’t receive any response.

Answer

Please be sure you have pushed the OK button after you’ve entered your PIN.

 

How can I change the language?

Type:
FAQ FAQ (# 990077)
Date Added:
28/03/2011 12:37:00

Question

How can I change the language?

Answer

Press the menu button once, then click OK. Once again, click OK to select the language you want. Now repeat the procedure until you find the language you desire (Dutch/French/English).

 

How can I change the speed?

Type:
FAQ FAQ (# 990078)
Date Added:
28/03/2011 12:37:00

Question

How can I change the speed?

Answer

Press the menu button three times and click OK. Then, press the up and down buttons until you find the speed you like. Press OK to complete.

 

More questions?

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